Job Description

The Assistant Property Manager will assist the Lead Property Manager and other PM team members in overseeing properties and tending to the needs of owners and residents. The role will support several basic functions of the property management operations, including inspections, maintenance and make ready. The Assistant Property Manager will also be responsible for responding to owner and resident inquiries in a timely manner.

Turn Key Asset Management believes that each position offers a unique opportunity to contribute to the overall success of the business and culture. Therefore, each role has two prevailing themes that guide their daily purpose.

Two Things:

1. Provide operational support for basic property management functions.
2. Ensure exceptional customer experience (owner, resident + vendor).

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Support the operations process:
  • Work with the Maintenance and Asset Preservation teams to schedule quality repairs and renovations in a timely manner.
  • Issue appropriate notices when necessary.
  • Assist in maintaining vendor relationships.
  • Maintain accurate resident records including daily updates of all rent, deposit, and application fees received, lease renewals, maintenance requests, eviction, late payment, and move-in/out notices, and any other applicable report.
  • Support AR/AP functions including bill processing, rent payment, and owner statements.
• Provide timely and effective service and accessibility while complying with federal, state, and local regulations.
• Establish trust and rapport with residents and owners, balancing the needs of both groups.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• A high school diploma or equivalent GED is required.
• Previous experience in an Assistant Property Manager role is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Advanced knowledge of data entry, data processing, and communication tools including Microsoft Suite and Rent Manager.
• Understanding of Fair Housing laws and guidelines, and local, state, and federal regulations.
• Excellent verbal, written, and interpersonal communication skills.
• A highly motivated individual with a go-getter attitude and the ability to juggle multiple tasks.
• Effective problem-solving, resourceful thinking, and customer service skills.
• Ability to work and perform in a fast-paced, growing environment with little supervision.

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