Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Our Lady of Sorrows Catholic School is seeking Substitute Teachers. Substitute Teachers support the mission of the school and consistently... ..., valid Michigan teaching certificate preferred Experience working with children in a school setting, preferred Ability...
...and procedure manuals Ability to calculate figures and amounts such as discounts, proportions, percentages Actively practice food safety procedures Ability to lead, train, and motivate team Organizational skills Effective time management Culinary training...
...Job Details: Systems Engineer Aerospace My client a well regarded Aerospace company in the Philadelphia metro area is seeking a Systems Engineer to join their growing team Requirements: Bachelors in Electrical Engineering, Aerospace or related field Experience...
Physical Therapist / RPT / PT / PRN - PINEHURST, NC We currently have a PRN opportunity for a Physical Therapist at our skilled nursing facility in PINEHURST, NC. Broad River Rehab is a rapidly growing therapy company that partners with providers across all settings...
...lift 15+ pounds, maintain physical stamina and strength, and tolerate exposure to fumes and odors. Work Authorization/Security Clearance: ~ U.S. Citizens or lawfully authorized applicants to work in the United States. Work Schedule :~ Full-Time: Four...