BACKGROUND:
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.
The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.
JOB DUTIES:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer service expectations
WHAT IT TAKES TO SUCCEED:
Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable, friendly, and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills
QUALIFICATIONS:
Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred but is not required
WHAT YOU NEED TO GET STARTED:
Quiet workspace
A Desktop or Laptop (Windows)
Wired internet connection
Noise-cancelling headset
TECHNOLOGY REQUIREMENTS
...Please NOTE LOCATION: ****Cartersville GA / 310 Market Place Blvd**** (across from Walmart) To our guests, Zaxbys is more than just... ...to have fun, spend some time with friends and experience great food. To our team members, Zaxby's is a family. So come on in! We'...
...world-renowned education and poverty-fighting organization based in New York seeks an enthusiastic, dedicated, and mission aligned Nutrition Educator to support our K-12 programming. The Nutrition Educator will bring a passion for the mission of Harlem Childrens Zone...
...constructed campus and an additional location opening in Fall 2028. We are seeking a seasoned, mission-driven security leader to serve as our Director of School Safety & Security. This role is responsible for building, leading, and continuously improving a comprehensive...
...Job Description Conceives, produces, writes, records, edits, and distributes audio content supporting NSF OLPA initiatives. Produces audio programs, segments, and podcasts, including interviewing, narration, hosting, and sound design. Leads audio post-production...
Wine and Bar Manager required to join a small and luxury cruise line. Start date: ASAP WSET Level 2 is essential The successful candidate will be responsible for controlling, measuring and reportingWine & Bar Sales Outlet performance on a daily basis and taking...