Customer Service Representative - Part-Time Job at AdNet AccountNet, Inc., Remote

Wkd5c09sNmhsalI4RU9jb3ZLVFdTdlVydUE9PQ==
  • AdNet AccountNet, Inc.
  • Remote

Job Description

About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

We are seeking a Virtual Customer Support Specialist. All candidates of consideration must be located within the contiguous United States!

Qualifications:

  • A High School diploma or equivalent. A college degree or some college coursework is preferred.
  • The ability to successfully pass a criminal background check.
  • The ability to work from home with a dedicated space to focus on your daily work tasks.
  • The flexibility to work the days/hours required to be successful in this role. Specialists currently work Monday through Friday, so no weekends!

Job Description:

  • At least 1 year of relevant experience providing customer support and dealing with complex situations. Preferably regarding various types of fraud.
  • The technical ability to effectively utilize a computer to access customer information and resources to successfully handle calls.
  • The ability to apply critical thinking to each caller's situation while following documented processes and procedures.
  • The ability to advocate for each caller while providing accurate information and unbiased advice.
  • The ability to overcome the common challenges Customer Support Specialists face (customer frustration, customer pushback, emotional impact, dealing with unknown situations)
  • The ability to communicate effectively with callers and other team members as well as leadership.

The successful candidate will have:

  • Dynamic people skills that demonstrate professionalism, empathy, respect, patience, and being a team player in everything that you do.

A Typical Day in The Life of a Customer Support Specialist Consists of:

  • Working during the current project hours of 9:00 AM-6:00 PM EST (Mon-Fri) to support our call queue.
  • Accessing various software, systems, and tools on a company-provided laptop to complete the job requirements.
  • Taking back-to-back calls from our customer hotline dealing with complex situations that pertain to various types of potential fraud.
  • Following documented processes and procedures to provide accurate information and unbiased advice based on call-handling procedures.
  • Multi-tasking while on calls to collaborate with multiple levels of support to resolve caller's concerns (Tier 2, Tier 3).
  • Overcoming challenges that may have an emotional impact on your ability to handle calls.
  • Collaborating and communicating effectively in a virtual environment to stay abreast of any changes that occur in a fast-paced environment.
  • Complete other tasks/duties as assigned.

If you feel confident that you have what it takes to be a successful Customer Support Specialist, apply today!

Pay Rate: $17.75 / Hour

Hours: Monday - Friday, 20 per week, 4 hours per day (between 9:00 am and 6:00 pm EST)

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

Job Tags

Remote job, Monday to Friday,

Similar Jobs

Aria Care Partners

Podiatrist Job at Aria Care Partners

Job Type Part-time, Contract Description Sign-on bonus available! Aria Care Partners is seeking a mobile Podiatrist to provide general podiatry services to residents in facilities. Must already possess license in current state, as well as, valid drivers license... 

SunEnergy1

Builder/ General Contractor Job at SunEnergy1

 ...Position Overview The Builder / General Contractor is responsible for managing the planning, coordination, and execution of high-end residential and commercial construction projects from concept through completion. This role oversees all aspects of project delivery... 

CubeSmart

Assistant Property Manager Job at CubeSmart

 ...Tuition Reimbursement ~ Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is... 

Evolution Sports Group

Virtual Health Coach/ Wellness Content Writer Job at Evolution Sports Group

 ...Remote position Position: Virtual Health Coach/Wellness Content Writer Company Overview: Evolution Sports Group is a leading provider of virtual health and wellness services, dedicated to helping individuals achieve their fitness and wellness goals. Our... 

NBCUniversal

Newsletter Writer/Editor Job at NBCUniversal

 ...entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock,...  ...5. Job Description NBC News is seeking a Newsletter Writer/Editor. This journalist will support a weekday afternoon general...