Customer Success Manager - Piston Job at Pear VC, Remote

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  • Pear VC
  • Remote

Job Description

Customer Success Manager

What you will be doing:

  • Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.

  • Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.

  • Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.

  • Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.

  • Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.

  • Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.

  • Manager an international remote team

What you should have:

  • 2–4 years in a customer-facing role (Customer Success, Account Management, or Onboarding), ideally in a B2B SaaS or fintech environment

  • Experience managing post-sale relationships and driving retention and expansion

  • Strong communicator who can connect with operators, owners, and executives alike

  • Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)

  • A proactive, problem-solving mindset—you anticipate issues and lean into solutions

  • Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have:

  • Experience working with SMBs or in industries like logistics, transportation, or fleet management

  • Familiarity with payments, expense tracking, or fraud prevention tools

  • Data-savvy—comfortable reading usage trends or digging into account analytics

  • Experience managing international remote teams

Job Tags

Shift work,

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