Dog Academy Remote Retention Agent Job at US Service Animals, Florida

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  • US Service Animals
  • Florida

Job Description

Start Date: 02/09/2026

  Location: Remote (Available in: LA, GA, FL, TX, NC)
Job Type: Full-time, Remote (Must have open availability)

Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.

Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

What We're Looking For:

  • Proven track record in customer retention or refund prevention
  • Strong negotiation and problem-solving abilities
  • Excellence in identifying and addressing client concerns before they lead to cancellations
  • Have a genuine love for animals

Responsibilities:

  • Develop and implement retention strategies to reduce cancellation rates
  • Handle cancelation requests and create customized solutions to retain clients
  • Conduct save calls and retention outreach
  • Monitor client engagement and identify at-risk accounts
  • Strong communication skills and a solution-focused attitude
  • Ability to manage tasks like scheduling and case management
  • Match clients with trainers based on needs and availability
  • Manage schedules for virtual and in-person sessions
  • Provide customer support through calls, emails, and live chats
  • Assist trainers with administrative tasks and problem-solving

Application Process:
To ensure a fair and unbiased hiring process, all candidates are required to complete an online assessment via Test Gorilla ( before being considered for an interview.

Details:

  • Full-time, remote- Open Availability Required
  • $14-16/hour with full-time benefits plus retention bonuses
  • Positive, supportive work environment 

Job Tags

Full time,

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