Job Description

Benefits:
Bonus based on performance
Paid time off
Tile & Stone Paterson Warehouse / Showroom
Position Overview:
The Front Desk Liaison serves as the first point of contact for customers, vendors, and delivery personnel. This role is responsible for greeting visitors, directing inquiries, supporting order processing, and assisting with daily showroom and warehouse coordination. The ideal candidate is organized, service-minded, and able to communicate clearly in a fast-paced environment.
Key Responsibilities:
Customer Service & Front Desk Duties
Greet customers and visitors promptly and professionally.
Direct customers to appropriate sales staff or showroom areas.
Answer phone calls, take messages, and route calls to the correct departments.
Provide general product and service information when needed.
Maintain a clean and welcoming front desk and showroom entrance.
Order & Administrative Support
Assist with checking in customers picking up tile orders.
Verify order numbers, IDs, and paperwork before coordinating with warehouse staff.
Enter basic customer information or updates into the systems.
Support sales staff with printing invoices and pick-lists.
Warehouse & Showroom Coordination
Communicate with warehouse team regarding order status, loading times, and customer wait times.
Notify customers when orders are ready for pickup.
Professional Conduct
Ensure all company policies are followed by visitors and customers (e.g., safety protocols, no-children policy if applicable).
Handle customer concerns or complaints politely and escalate to management when needed.
Maintain professionalism in appearance, communication, and customer interaction.
Qualifications:
Prior front desk, customer service, or office experience preferred.
Bilingual (English/Spanish) is a plus for warehouse/showroom environments.
Strong communication and organizational skills.
Ability to multitask in a busy showroom/warehouse setting.
Comfortable using basic computer programs (POS, CRM, email, printer/scanner).
Friendly, reliable, and team-oriented.
Physical & Work Environment Requirements:
Ability to stand for long periods during peak hours.
Comfortable working in a showroom connected to an active warehouse.

Job Tags

Similar Jobs

LaBella Associates

Field Construction Manager (NY) Job at LaBella Associates

...The Program Management Division at LaBella is looking for a dedicated Field Construction Manager. The Field Construction Manager will conduct direct and indirect... ...programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance...

TLC Healthforce

Travel Social Worker Medical Social Worker Job Job at TLC Healthforce

Step into a pivotal role as a Medical Social Worker in Georgia, Cumming, where your clinical expertise and compassionate guidance shape patient... ...most. This opportunity is crafted for dedicated social work professionals who believe in the power of holistic carewhere...

All Care Therapies

Occupational Therapy Assistant (COTA) Job at All Care Therapies

...people where they are. Job Description All Care Therapies iscurrently seeking a Certified Occupational Therapy Assistant (COTA)to join our team in a dynamic Outpatient Clinic setting! We are looking for a clinician to deliver compassionatecareto our...

Orchards Children's Services Inc.

Accountant Job at Orchards Children's Services Inc.

...Description Job Title: Staff Accountant Position Summary Within the framework of the agencys mission, policies, procedures... ...assigned by the Controller. Requirements Qualifications Bachelors degree in accounting or related business field highly...

Nestlé USA

Coordinator Stockroom Mgmt Job at Nestlé USA

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously...

Front Desk Liason Job at Tile and Stone Depot, Paterson, NJ

YW1XcVBsK2dsREYzSE9VdXQ2WFpRZkFqdVE9PQ==