Job Description

Full-Time Parts Counterperson

Location: Capital City Nissan of Topeka Schedule: Full-Time, 40 hours per week (Monday - Friday with rotating Saturdays)

Job Summary:

Capital City Nissan of Topeka is seeking a Full-Time Parts Counterperson to join our growing team. This position plays a crucial role in supporting our technicians, retail customers, and wholesale accounts by providing the right parts at the right time. The ideal candidate is customer-focused, detail-oriented, and eager to contribute to a fast-paced and dynamic work environment.

This position includes an hourly base pay plus a technician proficiency bonus , providing an opportunity to increase earnings based on shop performance.

Key Responsibilities:

Customer Service & Sales:

• Assist retail customers, service technicians, and wholesale clients with parts selection and inquiries.

• Provide accurate price quotes and offer recommendations for additional or related parts.

• Process orders efficiently through phone, online, and in-person interactions.

• Handle customer concerns professionally, ensuring a high level of service satisfaction.

Parts Counter Operations:

• Take and fulfill orders from service technicians, ensuring accuracy and efficiency.

• Manage special-order parts, notifying technicians and customers when they arrive.

• Process payments and invoices for parts transactions.

• Maintain an up-to-date knowledge of parts inventory and availability.

Inventory Management & Merchandising:

• Verify incoming shipments, inspect parts, and stock shelves according to inventory needs.

• Conduct periodic inventory counts to reconcile stock discrepancies.

• Maintain a clean, organized, and well-stocked parts department.

• Assist with warranty part returns and core returns following manufacturer guidelines.

General Expectations:

• Work collaboratively with the Parts Manager and Service Team to improve efficiency and customer satisfaction.

• Adhere to all company policies, safety regulations, and professional dress code.

• Participate in training and professional development opportunities to enhance skills.

Qualifications:

Education & Experience:

• High school diploma or equivalent required.

• Previous experience in an automotive parts department preferred.

• Basic knowledge of automotive components and terminology.

Skills & Abilities:

• Strong customer service and communication skills.

• Ability to read and interpret parts catalogs and technical information.

• Proficiency in inventory management tools and dealership software (experience with Dealertrack/Xtime is a plus).

• Strong organizational skills with attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements:

• Ability to lift, carry, and move items weighing up to 80 lbs regularly.

• Stand, walk, bend, kneel, and reach throughout the workday.

• Comfortable working in a shop environment with fluctuating temperatures.

Compensation & Benefits:

• Hourly base pay + Technician Proficiency Bonus (Performance-Based Pay Plan).

• Health, dental, and vision insurance options.

• Paid time off and holiday pay.

• 401(k) retirement plan with company match. 

• Employee discounts on parts and service.

• Opportunities for career growth within the dealership.

Why Join Capital City Nissan of Topeka?

At Capital City Nissan, we believe in fostering a team-oriented and customer-focused culture. We provide competitive pay, great benefits, and growth opportunities for our employees. If you are passionate about automotive parts, enjoy problem-solving, and love working with people , we encourage you to apply today!

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