Title: Help Desk Specialist
Location: Brownsburg, IN, 19406
Duration: 6 Month Contract
SummaryHandle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.
Roles & Responsibilities Provides direct support to clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.• Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.• Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.• Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.• Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.• Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.• Enforce and comply with all Payment Card Industry Data Security Standards• Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem• Answers help desk calls live when possible.• Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.• Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.• Manages and utilizes Ghost server for desktop/laptop imaging.• Maintain an accurate inventory of IT equipment.• Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.• Required to relocate computer equipment frequently.• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.• RF Gun Support• Assist with Wireless Support issues• Provides support for local phone systems as necessary• Familiar with quick PC build-out processes such as Ghost.• Available for on-call needs when applicable• Other task as request by IT managementNo CDL Seasonal Package Delivery Drivers JobMust be 21 years of age or older. Must possess a valid Colorado Driver License. Must be able to pass a UPS road test. Must be able to drive a standard transmission. Pass DOT physical.Pay: $18.75 per hourA weekly paycheck...
Were on a mission to make money work for everyone. Were waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and ...
**JOB DESCRIPTION****Job Summary**Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts,...
...Job Summary: Chick-fil-A seeks a motivated and dependable individual to join our team as a Maintenance Manager. In this hands-on role, you will assist with the day-to-day maintenance and upkeep of the restaurant, helping ensure a clean, safe, and fully operational environment...
...Community Organizer &##128205; Location: Maryland (Regional Assignment)&##128188; Reports to: Director of Organizing &##128231; Applications must include a cover letter explaining your interest in community organizing and working for Progressive Maryland. Applications...