Akkodis is seeking a Help Desk Support for a Contract job with a client in Plano, TX(Hybrid) . The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.
Rate Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Help Desk Support job responsibilities include:
Responding promptly to user inquiries via phone or chat
Troubleshooting and resolving software and hardware issues remotely
Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
Assisting with the onboarding and training of new support agents
Escalating complex issues to appropriate teams when necessary
Desired Qualifications:
High School Diploma, GED, or equivalent certification (Associate’s Degree preferred)
At least 1 year of remote help desk support experience
Fluent in English
Mac support experience or Mac Integration Basics certification
Windows 10 support experience or Windows 10 certification
Experience using ServiceNow or similar ticketing systems
Strong communication and problem-solving skills
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Iqbal.Baqa@ akkodisgroup.com
Pay Details: $20.00 to $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
...functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
...exterior, and cabinet finishing on residential projects. Please do not apply unless you can provide a portfolio of past work in painting. Professionalism: Use of white painter's pants and commitment to cleanliness and quality in every job. Positive Attitude:...
...Job Opening: Unarmed Security Officer Bullock Protection LLC Bullock Protection LLC, a leader in private security services, is excited to announce an opening for a full-time Unarmed Security Officer position. This role is essential in maintaining the safety and security...
...systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize... ...begins. Operate reactors, forklifts, pumps, valves, and chemical dispensing equipment. Follow Process Safety Management,...
...of a partner company. We are currently looking for a Global Marketing Manager. This role is pivotal in driving sustainable growth and delivering... ...in leading global scaled initiatives while working remotely strongly preferred. ~ Ability to travel up to 30% of the time...