Job Description

Job Title: IBM Watson Developer

Location: Hartford, CT (Onsite )

Duration: Long-term

Contract Type-#W2

Interview: 2 rounds (face-to-face)

Position Summary

In this role, you will architect, implement, and optimize rich conversational flows using IBM's Conversational AI stack, while integrating enterprise data sources to deliver context-aware, trustworthy responses. You'll collaborate with product, UI/UX, and backend teams to define requirements, influence features, and ensure scalable, user-centric solutions.

Key Responsibilities

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems.
• Applying clean coding skills and best practices.
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfil intents.
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot.
• Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat).
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications.
• Integrate chatbot solutions with multiple platforms.
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies.
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities.
• Tuning and enhancing Speech to Text models.

Required Qualifications

• 8+ years software delivery experience
• 3+ years of Chatbot development experience with IBM WatsonX Orchestrate , or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
• 3+ years training and improving intent recognition by curating the appropriate training data sets
• 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
• 1+ years of experience in CICD, Git, unit-testing and source code management
• 1+ years of knowledge of cloud development and deployment principles
• 1+ years of Backend (server-side) development experience in Java, Node.js, or Python
• 1+ years of multi-language experience in JavaScript/Typescript
• 1+ years of working in an Agile environment , with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications:

• Prior work with IBM Watson Speech-to-Text, Watson Discovery , or similar voice processing and information retrieval technologies.
• Familiarity with SSML (Speech Synthesis Markup Language) tagging for TTS refinement
• Experience integrating unstructured data sources (e.g., document searching using semantic embeddings) with conversational agents

Education:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience required.

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