Job Description

DescriptionJoin a vibrant, resident-focused senior living community where hospitality meets heart. We're seeking a dynamic Assistant Executive Director to help lead The Crescent, with a strong focus on service excellence, resident experience, and daily operations. If you're passionate about creating exceptional environments and have a background in hospitality or senior living leadership, apply today! Wallick Mission : Opening doors to homes, opportunities, and hope. Wallick Values : Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are: Care Character Collaboration Position Summary : The Assistant Executive Director manages the daily operations of the property. Qualifications Requir ed : Bachelor's degree and five (5) years of previous experience or equivalent experience in managing an independent living community. Ability to communicate in writing and verbally with co-workers, residents, family members and business partners. Ability to make complex decisions requiring a high degree of judgment. Decisions affect the overall operation of the facility. Bachelor's Degree is preferred with equivalent experience. Licenses/Certifications/Registrations : N/A Functions and Responsibilities : Champion a culture of gracious hospitality and neighborliness to ensure a home-like environment for residents and their visiting families. This includes first impressions, culinary experience as well as life experiences at the community. Achieve and exceed Net Operating Income (NOI) and occupancy targets for the community. Oversee resident experience by ensuring high standards in hospitality, culinary services, first impressions, and ongoing engagement. Design and implement entertaining events and gatherings that foster resident connections in both group and one-on-one settings. Promote and maintain a high level of resident independence, wellness, dignity, and personal choice throughout daily operations. Build meaningful relationships with residents and families to proactively address concerns and continuously improve satisfaction. Develop and maintain local partnerships that drive referrals, increase visibility, and attract new residents to the community. Contribute to strategic pricing and marketing decisions that support top-line revenue growth and competitive market positioning. Lead execution of an effective external business development plan, assigning clear accountabilities and adapting strategy based on referral performance. Review and manage monthly financial statements, including non-labor operating costs, ensuring alignment with budget goals. Timely submission of monthly expenses and budget reports, adhering to internal business controls and compliance requirements. Provide leadership and oversight across all departments, ensuring efficient operations, regulatory compliance, and alignment with approved budget. Ensure excellence in key areas such as facility maintenance, culinary service, activity programming, and resident experience. Maintain strong communication with residents, families, and external partners to address and resolve concerns promptly and effectively. Foster an inclusive and engaging workplace culture, supporting team development and staff satisfaction across all levels. Physical Demands: Position requires work to be performed in an office setting. Extensive use of a computer, keyboard and mouse; requires walking talking, seeing and hearing. Must be able to work in a fast-paced environment. Work Environment : Work takes place in an office setting with moderate noise levels. Occasional travel may be required.

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