Job Description
JOB TITLE: Medical Assistant
EMPLOYER: UrgenCare
REPORTS TO: Clinical Lead
SUMMARY:
Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.
DUTIES AND RESPONSIBILITIES:
- Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information.
- Performs routine laboratory tests on patients as provided by established protocol.
- Maintains nursing stations and examination areas in a manner consistent with OSHA standards
- Maintains inventory of medical supplies and materials
- Receives and screens telephone calls
- Coordinates patient flow.
- Maintains office/department and patient records.
- Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy
- Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices
- Applies safety principles as identified by established policy
- Ensures compliance with legal issues including but not limited to patient confidentiality and risk management
- Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or equivalent.
- Must obtain and maintain BLS certification.
- Knowledge of medical terminology.
- Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
- Ability to understand and adhere to established policies, procedures, and protocols
- Strong charting/documentation skills.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Good judgement with the ability to make timely and sound decisions.
- Bilingual skills a plus.
COMPETENCIES:
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well ingroup problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:•
- Frequently required to walk, sit, and stand.
- Occasionally exposed to bloodborne and airborne pathogens or infectious materials
- Occasionally required to travel for training purposes.
- Required to attend at least 2 community clinic events per year.
Job Tags
Full time, Work at office,