Job Description

Pay Grade/Pay Range: Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)

Department/Organization: 208442 - UMC Resident Clinic

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed

Job Summary: The Medical Receptionist I receives screens handles and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.

Additional Department Summary: Performs a variety of functions to create a friendly welcoming and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately.

Required Department Minimum Qualifications: High School diploma or the equivalent and one (1) year of general office or customer service experience. Student or Graduate Assistant Intern or student-oriented experience will be considered. To be considered student experience must be detailed in the employment section on the application.

Skills and Knowledge: Efficient and accurate computer and data entry skills. Ability to perform cashier functions - accepting payments making change and balancing end of day processes. Excellent communication public relations customer service and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization. Ability to exercise utmost discretion diplomacy and tact inpatient and staff interactions. Ability to learn and consistently deliver patient-centered high-quality customer-friendly service. Understanding of the need for strict confidentially of protected health information and the requirement to follow HIPAA regulations at all times. Punctual and reliable.

Background Investigation Statement: Prior to hiring the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity :The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOCs Know Your Rights: Workplace discrimination is illegalposter.

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