Job Description

Job Title: Registered Nurse Nurse Advice / Nurse Triage Telephone Services

Place of Work (City/State): Remote

Shift Schedule:

• 24/7 rotational coverage including Day, Evening, and Night shifts
• Typical shift durations: 8 12 hours (flexible scheduling)
• Federal holidays included as facility operates 24/7

License:

Active, unrestricted Registered Nurse (RN) License - any U.S. State, the District of Columbia, Puerto Rico, or U.S. Territory (acceptable under federal guidelines).

Experience Needed:

Minimum 2 years of RN clinical experience (preferred areas: Emergency Department, ICU, or Telephonic Triage ).

Preferred: Experience with telephonic nurse advice/triage call systems within last 12 months and EHR documentation.

Special Skills Needed:

• Proficient in rapid clinical assessment and decision-making.
• Strong communication skills to manage calls empathetically and effectively.
• Competency in using Electronic Health Record (EHR) systems and secure VPN connections.
• Culturally competent care awareness, especially in serving American Indian/Alaska Native communities.
• Ability to handle multilingual environments; familiarity with Navajo or access to medical interpreter services.
• Strong understanding of HIPAA, CMS, and Joint Commission standards.

Responsibilities:

• Provide 24/7 telephonic nurse advice and triage services for Indian Health Service patients across Gallup and Shiprock Service Units.
• Conduct symptom assessments using clinical triage protocols (Rapid Triage Screening Model).
• Determine care urgency and direct patients appropriately (e.g., emergency department, provider referral, or self-care advice).
• Document every patient interaction in IHS-approved Electronic Health Record (EHR) systems.
• Generate detailed call reports, follow-up logs, and maintain accurate documentation in compliance with CMS, HIPAA, and Joint Commission standards.
• Offer culturally sensitive care and coordinate interpreter services for non-English-speaking patients.
• Participate in quality reviews, audits, and monthly performance evaluations.
• Uphold patient confidentiality and adhere to IHS, HIPAA, and federal conduct codes.
• Complete mandatory training (Information Security, Privacy Act, Rules of Behavior) and maintain active credentials.

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.

Job Tags

Similar Jobs