Job Description

This is a remote position.

We are seeking a detail-oriented and highly organized Online Travel Booking Coordinator to join our company and work remotely. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to followdirection and work independently. As a Online Travel Booking Coordinator, you will be responsible for coordinating itineraries for your clients, managing their bookings, and provide exceptional customer service to ensure repeat business.

Responsibilities:

● Travel Planning and Research: Collaborate with clients to understand their travel preferences, priorities and requirements. Create customized travel itineraries, including flights, hotels/cruises, transportation, transfers and excursions.

● Booking Management and Admin: Oversee the complete process of booking flights, hotels, transfers, rental cars, and any other trip-related services. Ensure accuracy and efficiency in all reservations by doubke checking with clients. Follow all company procedures.

● Communication: Maintain regular communication with your clientel to provide progress, updates, address any concerns. 

● Problem Resolution: Be proactive to helpresolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective updates and solutions to ensure a positive experience for clients.

● Training: Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clients

● Documentation: Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.

● Travel Trends and Updates: Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension

● Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.

● Customer Service: Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.

Requirements

● Ability to build a relationship with clientele

● Ability to prioritize and multitask

● Good at research

● Able to work independently

● Goal oriented

● Positive and professional demeanor

● Time management and organization skills

● Self-starter, positive mind-set, self-motivated

● Excellent written and verbal communication skills

● Must have computer and reliable internet

● Must be 18 years or older

● Authorized to work in the U.S.

Benefits

Benefits

● Fully remote - work from anywhere

● Flexible work schedule - Make your own hours and schedule, full-time or part-time

● No experience required - unlimited training provided

● Access to earned travel industry certifications

● Access to online and live travel booking and marketing training

● One-on-One and team coaching with daily classes

● No sales quota

● Travel discounts and perks with free Disney Ticket and free cruise for two

● Performance based with uncapped earning potential

● Access to regular incentives, trips, prizes

● Discounted CLIA card and opportunity to qualify for IATAN card

● E&O insurance

● Great company culture

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