Job Description

Outbound Call Center Manager

Full-Time | Remote | U.S. Based | 6-Month Probationary Period

Are you a proven sales leader who thrives in data, lives for results, and knows how to inspire teams to crush goals?

We’re looking for a high-performing Outbound Call Center Manager to help us lead and scale a fast-moving, remote outbound sales team. You’ll work directly with team leads and agents to drive performance and partner with leadership to optimize the systems, tools, and workflows that power our outbound engine.

Position Snapshot

Reports to: Outbound Sales Director
Direct Reports: Team Leads and Sales Team
Supports: Consultative Sales Team, Appointment Setters, Recovery Team, and External Agency Partners
Collaborates With: Sales, Support, Operations, and Marketing
Probationary Period: 6 months to assess performance, alignment, and leadership fit

• Lead and manage the outbound team to exceed sales goals through coaching, strategic support, and daily execution

• Support a mix of internal reps and external agencies, ensuring alignment, accountability, and consistent performance

• Oversee and resolve escalations, working cross-functionally to protect the customer experience

• Monitor performance and pull reports from BigQuery Sheets, Salesforce, and Google Sheets to inform decisions

• Use Vonage fluently to support daily team operations

• Provide operational and leadership support to appointment setters, including call flow management and calendar alignment

• Own performance management, including regular coaching, reviews, improvement plans, and disciplinary action when needed

• Run meetings, trainings, and coaching calls confidently using Zoom, including screen sharing and breakout rooms

• Collaborate with Sales, Marketing, and Support to ensure outbound efforts are aligned with company goals

You’ll be expected to help drive and optimize the following core metrics:

• Revenue per Opportunity (RPO)

• Appointment Show Rate

• Average Order Value (AOV)

• Refund Rate

• Total Sales Revenue

• Have 3 or more years of experience managing outbound sales teams, ideally in DTC, health, or direct response

• Have worked in a fully remote company and managed offshore teams

• Know how to sell, coach, and lead with enthusiasm, accountability and clarity

• Are skilled at handling performance conversations and managing disciplinary action when needed

• Are confident using Zoom to run high-energy meetings, one-on-ones, and team trainings

• Are comfortable pulling, analyzing, and interpreting performance data in BQ Sheets, Salesforce, and Google Sheets

• Know how to use Vonage or a similar dialer to support outbound operations

• Understand video sales lead funnels and how outbound sales integrates with them

• Thrive in a fast-paced, high-ownership culture where testing and iteration are the norm

• Base Salary:$68,000-$80,000 per year (depending on experience)

• Commissions: $12,000-$54,000 per year (plus team bonuses)

• Remote role (U.S. or LATAM preferred)

• Mission-driven culture with strong core values and a team that truly cares

• Regular performance reviews and growth conversations

• Health and 401K benefits

• Unlimited PTO

• 6-month probationary period with a clear success roadmap

• High-accountability, high-support team culture

• Opportunities to grow with a fast-scaling company

Tech Requirements

• Excellent English (spoken and written)

• Octane Speed of 20,000+ Test here  

• Backup internet and power solutions

• Reliable computer, working mic, camera, and headset (you’ll be on Zoom daily)

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