Job Details:
Must Have Skills (Top 3 technical skills only) *
Lead and manage the AMS team to deliver high-quality support services across multiple applications.
Serve as the primary point of contact for client stakeholders for all AMS-related activities.
Ensure adherence to SLAs, KPIs, and other contractual obligations.
Detailed Job Description:
Oversee the delivery and operations of application support services for an apparel CPG account. The
ideal candidate will have a strong background in IT service management, incidentproblemchange
management, and team leadership. Candidate will be responsible for ensuring SLA adherence,
continuous service improvement, and client satisfaction.
Minimum years of experience*:
>14 years
Certifications Needed: No
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Manage incident, problem, change, and release management processes.
2. Drive root cause analysis and implement preventive measures.
3. Monitor and report on service performance, trends, and improvement opportunities.
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