Job Description
The Quality Assurance Analyst I is the critical front-end member voice for eBusiness, working cross-functionally and responsible for the proactive creation and execution of test cases, and management of issues discovered during the testing process. The Quality Assurance Analyst I will identify process improvements and areas of improvement for quality standards, and ensure they’re implemented and documented. They will respond to, and resolve, member concerns, increasing member retention and ensuring Five Diamond Service. The Quality Assurance Analyst I will meet aggressive deadlines while ensuring quality changes are released into production. In collaboration with the E-Business team and other members of the Digital Production team, The Quality Assurance Analyst I creates web content updates and researches, edits, and proofs the content that will be published online, utilizing Adobe Analytics and department collaboration.
- Collaborates with POs by proactively providing data-informed guidance on member experience using multiple avenues of quantitative and qualitative feedback, including Qualtrics, Inspectlet, BrowserStack, and Adobe Analytics. Tracks and monitors implementation of recommendations.
- Proactively reviews website for adherence to brand and accessibility best practices, as well as functionality. Independently verifies that web design will integrate into program rules and system architecture.
- Updates web content using Adobe CMS and HTML.
- Responsible for developing and executing critical front-end user testing of content and technical functionality across digital channels, including:
- Manual end-to-end testing, ensuring the proper functioning of user flows, user inputs, and designated actions.
- Acceptance Testing, evaluating compliance with business requirements, and responsible for primary acceptance and approval prior to deployment to live member production environments.
- Visual Regression Testing using image comparison/tools to detect differences when a change is introduced.
- Cross-Browser Compatibility Testing ensuring all users have the same experience on different browsers.
- Essential UI Testing, verifying the consistency of visual elements, spelling, behavior of interactive elements on pages, functional validation, and adaptability across different displays and devices.
- Leads product/project reviews to provide input on functional requirements or potential problems, guiding product development. Idea generation includes digital best practices and competitor reviews.
- Presents and reports on member feedback to the E-Business department and creates slides and documentation to be used by POs and account managers in their reporting to external stakeholders.
- Utilizes Adobe Analytics to analyze existing reports and build custom reports to conduct effective and informative web content reviews and proactively consult on recommended changes.
- Proactively stays on top of business process flow and familiarity of Club products & services, partner pages, and third-party applications to ensure Quality Assurance standards by designing process improvements.
- Conducts quality assurance for monthly developer releases; leads testing and approval of all digital product launches, ensuring flawless execution of all customer-facing elements. Coordinates updates and assists with launches and content building.
- Proactively tests content and layouts for cross-browser compatibility (mobile and tablet responsiveness). Identifies areas of opportunity to optimize and enhance the content templates and authoring experience.
- Conducts new hire and cross-departmental training and informational sessions around industry best practices.
- Works directly with members, requiring attention to detail, comprehension, and strong communication skills.
Qualifications - Analytical thought process and logic-based problem-solving skills.
- Strong written communication skills, communicate effectively in writing as appropriate for the audience's needs.
- Excellent interpersonal skills with the ability to handle interactions with tact, sympathy, patience, and a positive attitude.
- Proficiency in all basic Microsoft Office Suite programs and working knowledge of content management systems.
- Proficient with HTML.
- Proactively extracts implicit and explicit expectations for pertinent and concise responses to member touchpoints via email and phone.
- Excellent attention to detail.
- Knowledge of web and e-commerce concepts.
- Ability to learn quickly and work effectively with teams.
- Continuous improvement mindset and experience executing QA efforts using agile project methods.
- Ability to interact with cross-functional partners.
- Experience collaborating and planning with agile teams.
- Strong communication and problem-solving skills.
- Strong leadership, strategic thinking, and practical organizational planning.
- Understanding of user experience and interface design.
Job Tags
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