Job Description

SUMMARY

The Site Supervisor manages the daily operations of the program shelters and transitional living programs (transitional living programs apply only to youth program). Also, oversees Shelter Specialist staff (regular and relief staff) for the site/s under their care who provide direct supervision and care to homeless clients.

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration ().

Salary: $70,637.00 - $74,860.00 Annually

ESSENTIAL FUNCTIONS

• Responsible for daily operations for assigned CCACS emergency shelter (West or Central)
• Ability to handle and respond to emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, or other incidents.
• Monitor facilities maintenance and conduct daily safety and cleanliness checks of physical site under their care.
• Supervise on-site program activities.
• Oversee and audit the accurate completion and submission of daily logs, incident reports, medication logs, client documents and other shelter documentation to ensure that they meet standards.
• Responsible of verifying that all client files have completed intakes, exits, TB results within 14 days, and other required documentation (at all sites)
• Work closely with other homeless services, vocational institutions, drug and alcohol abuse treatment programs, and mental and medical service providers to ensure services are being adequately delivered.
• Communicate and work with Program Coordinator and Program manager to ensure functioning of the program.
• Support client to successfully engage and follow through on daily case-plan activities
• Facilitate weekly facility house meetings (for all sites);
• Documentation in case records and files to ensure the written record of work performed on behalf of youth including completion of incident reports and notice of action forms
• Always maintain a clean and welcoming facility
• Supervise, train, and evaluate performance of Shelter Specialists to ensure consistent adherence with site operations designed to maintain a clean and safe environment in our facilities
• Supervise on-site Program Activities
• Support and coach staff around using a trauma informed care approach when enforcing program rules and engaging in group and one on one interactions
• Monitor that all clients receive a thorough site orientation and receives all initial shelter necessities upon arrival at all sites(hygiene kits, bedding supplies, locker assignments/locks, etc.), as well as complies with bed bug prevention protocols
• Oversee facilities upkeep, maintenance and ensures timely and thorough site based ordering across all sites (food, office supplies, program supplies, etc)
• Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events
• General milieu management.
• Other duties as required

JOB QUALIFICATIONS

• Experience using Microsoft Office Suite, or equivalent, particularly Word and Excel, preferred.
• Must be sensitive to client and volunteer needs and be able to manage multiple priorities.
• Must conform to HIPPA regulations regarding client confidentiality.
• Strong interpersonal skills
• Effectively communicate with and relate to diverse, multi-ethnic, homeless, and low-income individuals with multiple- barriers.
• Must possess knowledge and awareness of Contra Costa County health and social services programs.
• Must pass a criminal, and fingerprint background check.
• Must have a clean driving record and valid California license to be able to transport clients in county vehicles.

Education/Experience

• Education:
  • Associate of Arts Degree in social services or a related field from an accredited college.
  • Substitution: 60 semester college units or additional years of experience may substitute for the education on a year-for-year basis.
• Experience:
  • Minimum of 3 years of experience working with vulnerable or special needs populations.
  • Minimum of 1 year supervisory or management experience.
  • Minimum education a high school diploma or equivalent

Certificates/Licenses/Clearances

• Must pass a criminal, and fingerprint background check.
• Must be 21 and over and have a clean driving record and valid California license to be able to transport clients in county vehicles.

Other Skills, Knowledge, and Abilities

• Desired Qualifications:
  • Bilingual, bicultural in Spanish.
  • Lived experience of homelessness and/or accessing behavioral health services.
  • Previous experience or training in street outreach and clinical case management.
  • Knowledge of Contra Costa County and community resources.
  • Knowledge of the Contra Costa emergency provider network.
  • Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingerin g: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 50 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Various environments depending on job necessities can include, but not limited to: General Office, Homeless Shelter, and Indoors Temperature Controlled settings.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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