Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist/ Sr Specialist, AAdvantage Business Acquisitions is part of the Commercial Division. This role is a key part of our SMB growth strategy, responsible for driving new customer acquisition and strategic partnerships. This role will be on the front lines of our SMB growth strategy, directly engaging small and medium-sized businesses to introduce them to the benefits of our SMB loyalty program. The role will also focus on identifying, onboarding, and activating partners—such as trade show organizers, industry associations, and SMB networks—to promote AAdvantage Business to their members and broader communities.  

What you'll do

• Execute outbound sales campaigns via phone and email to generate new sign-ups for the AAdvantage Business program. 
• Proactively identify and qualify SMB leads using sales tools and prospect lists, working toward weekly and monthly acquisition goals 
• Effectively communicate the value proposition of AAdvantage Business, handle objections, and guide prospects through the enrollment process 
• Leverage CRM systems to manage prospect pipelines, track performance, and document outreach activity
• Identify, onboard, and activate strategic partners—including trade show organizers, industry associations, and SMB networks—to expand AAdvantage Business reach and engagement within targeted communities
• Cultivate and manage high-impact relationships with key decision-makers at partner organizations to drive sustained collaboration and program advocacy
• Collaborate cross-functionally with Marketing, Sales, and Product teams to ensure strategic alignment and seamless execution of sales initiatives 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business, Marketing, or related field
• 4 years of experience in business development, sales, or marketing

Preferred Qualifications – Education & Prior Job Experience

• Experience working with small and medium-sized businesses or in the loyalty program space
• Knowledge of the airline industry and American Airlines' loyalty program
• Experience with partner management and activation strategies 
• Certification in marketing or sales (e.g. CMP, CEM)

Skills, Licenses, and Certifications 

• Strong written and verbal communication skills
• Ability to work in a team environment and build strong relationships with internal and external stakeholders
• Proficiency in CRM software (e.g. Salesforce, Dynamics) and data analysis tools (e.g. Excel, Tableau) 

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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