Job Description

Therapy Patient Access Coordinator Location East Providence, RI : : Therapy Patient Access Coordinator REPORTS TO: Therapy Reception Manager Will need to travel between the East Providence and Providence locations. GENERAL SUMMARY OF DUTIES : The Therapy Patient Access Coordinator will answer the main phone lines for all Physical & Hand Therapy locations and assist with obtaining authorizations for Physical & Hand Therapy. Strong attention to detail & communication skills required. This position contributes to the overall success of the patient experience. This is a full-time position working 40 hours per week with excellent benefits & competitive compensation. Schedule flexibility Monday - Friday required. Essential Functions:
Promptly answer the telephone using positive and clear communication.
Schedule appointments - verify accurate demographic information in our EMR system.
Prepare patient for appointment - what to bring, location of appointment, etc.
Inform patient of cancellation/no-show policy.
Assist Therapy Receptionists with obtaining insurance authorizations via phone and online; validate procedure codes prior to authorization requests; obtain clinical information as needed.
Maintain & stay up to date with UOI Physical Therapy & Hand Therapy policies and procedures.
Collaborate with Therapists & Therapy Reception teams to resolve patient care concerns and work flow changes
Thorough understanding of OptimisPT & Athena EMR computer systems.
Demonstrate superior customer service to patients and fellow University Orthopedics colleagues.
Other duties as assigned to meet department needs.
Additional duties as assigned by the Manager to meet department needs
Requirements :
High school diploma or equivalent.
1-2 years of customer service experience required. Healthcare experience preferred.
Experience with a fast-paced call center environment preferred.
Ability to multi-task & manage time efficiently.
Excellent interpersonal skills including telephone etiquette.
Must be detail-oriented with the ability to work independently as well as part of a team.
Requires superior organizational skills, attention to detail and task prioritization skills as well as adhere to company policies and take on additional duties as assigned.
Computer skill proficiency in EMR & Microsoft Suite.
Must be able to travel to all sites if/when necessary.

Job Tags

Full time, Monday to Friday,

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Therapy Patient Access Coordinator Job at University Orthopedics, East Providence, RI

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