Job Description

CONTACT CENTER BANKER

Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. You’ll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, let’s talk..

The candidate for this position will be responsible for:

• Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center
• Receiving incoming calls, video interactions, and online chats
• Interacting with customers on camera and phone and utilizing new technology
• Possessing strong communication skills verbally and written to accurately complete transactions and requests for customers
• Demonstrating knowledge of Fidelity Bank products and services
• Referring products that provide a better banking experience for our customers
• Fostering teamwork across all areas of the Bank
• Maintaining strict standards of confidentiality and perform duties in a manner that supports Fidelity’s core values

Requirements for the position include:

• A high school diploma (or equivalent)
• Strong written and verbal communication skills
• Customer service/chat support experience as well as strong computer skills
• Ability to work late and/or flexible hours

 EEO/Veterans/Disabled

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