Job Description

Role: Atlassian Cloud Support Engineer

Location: Frisco TX & Atlanta GA (This is hybrid role hence we are looking for locals)

Duration: Long term contract

Key Responsibilities

• Atlassian Cloud Support

• Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
• Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
• Handle user provisioning and access management via Entra ID/SSO.
• Provide operational support for day-to-day activities, tickets, and escalations.
• Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
• Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects.

• Automation, Integrations & Scripting

• Design and build automation rules ((A4J) in Jira, JSM & Confluence.
• Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy).
• Support ROVO integrations with third-party systems using ROVO connectors.
• Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing.
• Document knowledge articles, playbooks, and SOPs in Confluence for operational teams.

• Strong Administrative and custom config knowledge on Atlassian Cloud : Jira Software, JSM, Jira Align, Analytics, Confluence, Admin.
• ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J

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