Do you want to work from the comfort of your own home? Do you have Healthcare Call Center Manager experience? APPLY NOW and come work for us!
We are seeking Area Managers to join our growing team!! Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!
Job Title
Healthcare Area Manager
Location
Remote – US | Must reside near TX (75056)
Compensation & Schedule
• $40hr BOE
• Schedule: 7am–7pm CST or 8am–8pm EST, Monday–Friday with flexibility for Saturdays
ROLE IMPACT
The Healthcare Area Manager oversees remote Micro-Hub teams supporting annual benefit re-verification initiatives. Serving as the central management liaison, this role drives operational excellence, ensures productivity targets are met, and upholds service standards. Key responsibilities include staffing, team leadership, client escalations, and data-driven decision-making aligned with strategic goals.
KEY RESPONSIBILITIES
• Lead daily operations for remote teams handling benefit re-verifications
• Supervise and coach Supervisors and Hub Leads to meet performance metrics
• Coordinate hiring, training, and performance monitoring of seasonal staff
• Collaborate cross-functionally to resolve escalated reimbursement issues
• Track and report on KPIs; participate in business reviews and production huddles
MINIMUM QUALIFICATIONS
• 4+ years in healthcare reimbursement or specialty medical insurance management
• Prior experience managing remote teams in high-volume support environments
• In-depth understanding of billing, appeals, coding, and payer systems
• Bachelor’s degree or relevant practice management experience preferred
CORE TOOLS & SYSTEMS
• Microsoft Excel, Word, PowerPoint
• CRM and call center platforms
• HIPAA-compliant systems
• Insurance portals and payer communication tools
• Business intelligence/reporting dashboards
PREFERRED SKILLS
• Knowledge of Medicare, Medicaid, and private payer reimbursement
• Background in call center leadership or pharmacy hub services
• Strong project management and conflict resolution skills
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