Job Description

Are you experienced in providing excellent customer service and maintaining a helpful attitude? Do you excel at scheduling appointments, data entry, and multitasking?

Join A Great HVAC Team!

Long considered Southwest Florida’s first choice for residential and commercial air conditioning, refrigeration and appliance repair, our group of companies have proudly served the community for over 50 years.

Grande Aire Services is seeking a highly skilled HVAC Service Dispatcher to join our team. The position is an On Site position.

Why You Should Apply:

• Competitive pay and benefits package
• Opportunity to work with a dynamic and enthusiastic team
• Learn and grow in a fast-paced environment
• Utilize and enhance your customer service and HVAC skills
• DFWP/EEO

Requirements:

• Experience in HVAC or related field preferred
• Detail-oriented with a commitment to quality work
• Ability to multitask and work efficiently in a team setting

Responsibilities::

• Coordinate HVAC techs for emergency and non-emergency calls
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use messages, phones, or carrier pigeons to send crews, vehicles, or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Enter close-out data in our system and maintain logs and records of calls, activities, and other information

Skills:

• Proven experience as a dispatcher
• Tech-savvy with knowledge of relevant CRMs, preferably ServiceTitan
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for emergencies
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking

Schedule:

• Monday through Friday, 8:00 a.m. - 5:00 p.m

Apply now and become a valued member of our dynamic and enthusiastic team. We look forward to welcoming you on board and supporting your professional growth!

Location: 330 East Railroad Ave, Boca Grande, FL 33921, USA

Long considered Southwest Florida’s first choice for residential and commercial air conditioning,
refrigeration and appliance repair, our group of companies have proudly served the community for over 50 years.

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