Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Research and Disputes Associate - Chargebacks/Exceptions

What does a Senior Research and Disputes Associate do?

As a Senior Research and Disputes Associate at Fiserv, you will play a vital role in ensuring exceptional client experiences by managing incoming and outgoing correspondence with efficiency and accuracy. You will support requests for reprints of payment acceptance disputes documentation and merchant statements, while also educating clients on the dispute process. Your responsibilities will extend to keying, balancing, and recovering payment acceptance transactions across multiple platforms, allowing you to leverage your analytical skills to make informed decisions on disputes and consumer complaints.

What You Will Do:

• Research, investigate, and decide on disputes and consumer complaints.
• Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
• Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
• Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
• Resolve tax documentation and funding inquiries related to IRS 6050W.
• Educate clients on the dispute process promptly and accurately.
• Input data and status updates for incoming and outgoing correspondence in a timely manner.
• Audit files and processes to ensure accuracy and completeness.

What You Need to Have:

• 2+ years’ experience in researching and investigating claims and/or disputes.
• Experience in problem-solving abilities.
• 1+ years’ experience in managing complex claims and/or cases.
• Familiarity with debit processing, dispute resolution, and banking regulations.
• Experience in basic computer skills, including data entry and Microsoft Applications (Excel, Word).
• Experience in customer service, preferably within a financial services environment.

What Would Be Great to Have:

• Experience in payment acceptance dispute resolution for both merchants and consumers.
• Technical proficiency and familiarity with IRS 6050W tax processing.
• Experience in utilizing the internal dispute system (IDS).
• Knowledge of Debit and Credit Payment Network portals.
• Basic knowledge of electronic payment systems and authorization processes.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range:

$35,000.00-$42,500.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Job Tags

Full time, Contract work, Work at office, Monday to Friday,

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